Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition as received — unassembled or unused, in its original packaging, with all components included. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@hubrack.com.au. Returns must be sent to: A029, 11-13 Rodborough Rd, Frenchs Forest, NSW 2086.

Items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon delivery and contact us immediately if any item is defective, damaged, or incorrect, so we can resolve the issue promptly. Please provide photos of the damage within 48 hours of delivery.

Custom & Special Orders Custom-sized shelving units are made to order and are non-returnable, unless the item is defective or damaged upon arrival.

Exceptions / Non-Returnable Items We do not accept returns on sale items, gift cards, or items that have been assembled or modified.

Exchanges The fastest way to get the right product is to return the original item and place a new order once the return is accepted.

14-Day Change of Mind Policy We offer a 14-day change-of-mind return for unused, unassembled items in original packaging. Customers are responsible for return shipping costs, which may be significant due to the size and weight of shelving units. This policy does not limit any rights you may have under Australian Consumer Law.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at support@hubrack.com.au.