Shipping policy
Shipping Policy
We deliver Australia-wide. Free delivery is available on orders over $1,000 within the Sydney metro area. For regional and interstate orders, shipping costs will be calculated at checkout.
Processing Time Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates
Sydney Metro: from $50 (free over $1,000) Sydney Outer Metro: from $80 (free over $1,000) Regional NSW: from $150 (free over $2,000) Interstate: from $300 (weight-based — see below) WA, NT & Remote: POA
Shipping rates displayed at checkout are based on the delivery address provided. If the selected shipping option does not match your delivery location, we will contact you to arrange the correct rate before processing your order.
Interstate Shipping Interstate delivery rates are calculated based on order weight:
- 1 item (up to 50kg): from $300
- 2 items (up to 100kg): from $600
- 3 items (up to 150kg): from $900
- 4+ items or oversized/heavy freight: POA — please contact us for a quote before placing your order.
We reserve the right to correct any pricing or listing errors prior to accepting an order.
POA (Price on Application) Additional freight charges apply to Western Australia, Northern Territory, and remote/regional areas. Our team will contact you within 1 business day to confirm the final shipping cost before processing your order.
Estimated Delivery Times NSW Metro: 2–5 business days NSW Regional: 5–10 business days Interstate: 7–14 business days WA, NT & Remote: 10–21 business days
All delivery times are estimates only and are not guaranteed.
Delivery Requirements Due to the size and weight of our shelving products, delivery is to ground floor or loading dock only. Please ensure someone is available to receive the delivery. We are not responsible for any costs associated with moving items beyond the delivery point.
Local Pick-Up Local pick-up is welcome! If you prefer to collect your order in person, please contact us to arrange a suitable time. Pick-up is available from our Sydney warehouse. We will confirm the address and availability upon request.
Freight Damage Please inspect your order upon delivery. If any item is damaged, please note it on the delivery docket and contact us within 48 hours at sales@hubrack.com.au with photos of the damage.
Custom Orders Custom-sized orders may require additional lead time. We will confirm the estimated delivery date upon order confirmation.